Complaints Handling Procedure
Dear customers, if you need to fill-out a complaint form, we would like to apologize in advance for any problems that this may cause for you.
1. Assignment of Claim Number (RMA)
RMA is an identification number under which you can monitor the status of the specific complaint during the course of the complaints procedure. The link to the RMA number eliminates misunderstandings and inaccuracies and accelerates communication.
In order to speed up complaints handling, we recommend filling-out an online complaints form, where, after basic registration, you will fill-in data on the goods under complaint. You will then print out the RMA form either in the file „My RMA Forms“, or from the email that will automatically be sent to you.
2. Sending Complaints
Place the printed RMA form into the package with the defective goods and send it to:
IQRF Tech s.r.o. – complaints
506 01 Jičín
3. Course of Complaints Procedure
You will be informed the course of the complaints procedure via automatic emails that will inform you that we received your complaint in our system, or that it was resolved. At any time during the process you can view the status of your complaint on your account in the „My RMA forms” file.